As these relate to EMS workflow, metrics/KPI’s are a way to evaluate how your own organizational processes are performing. In relation to EMS workflow, metrics/KPI’s are a way to evaluate how your own organizational processes are performing. Are they working to the highest level possible, or is there room for improvement? Are you providing timely patient care? Is your response time up-to-speed? Is the turnaround time from dispatch to trip to bill to reimbursement acceptable? Are you meeting cash flow thresholds throughout the month? We will look at these questions and more, in the following overview of metrics/KPI’s and their role in the 5 critical phases of an optimized EMS workflow. The purpose of metrics in process/quality improvement is to develop measurable service delivery standards and evaluate/benchmark EMS organizational performance against those standards.

An efficient and powerful workflow is important to successful EMS dispatch, ePCR, and medical billing. What is workflow? At its most basic level, workflow is the series of activities that are necessary to complete a task. This definition includes everything from planning dinner to managing an efficient and successful EMS organization. However, the more complex a given workflow, the greater the need for optimization, efficiency and integration of processes.