Hear from Christina who is the Division Chief of NorthWest EMS. She loves her job because she gets to help people and make a difference—the most rewarding work on earth.

What are your EMS new year's resolutions for 2019? Maybe collecting all signature forms? Perhaps making sure you attach all EKG recordings to your ePCR? Or switching to EMS software like AIM to make life and work a little easier?

The AIM EMS Dispatch Software MIGHT not make dispatching THIS easy... but it will make dispatching easier! Learn about AIM's integrated EMS Dispatch, EMS ePCR & EMS Billing Software and EMS Billing Services.

EMS billing can be challenging. To make the process easier, Mary recommends improving EMS workflow with AIM's File Attachment feature which keeps the supporting documentation of EMS claims organized and easily accessible.

We love learning about our customers! Today we feature, Jean, a billing specialist (and so much more!) from Community Ambulance Service. What’s her work music? What snacks are hidden in her desk? Watch to find out.

Jamie from Lumberton Emergency Squad reflects on the professionalism and compassion of AIM EMS Billing Services and the value of being able to access her agency’s patient information and communicate with her billing service whenever needed.

“Thank you” comes few and far between in EMS. Patients occasionally thank first responders, who definitely deserve it. They work in all climates, all environments, and whenever called. Behind the scenes, EMS billers and supporting staff are even less likely to receive recognition for their dedication and hard work.

Sometimes, EMS billing staff ask field providers to help find a copy of a patient care record. This might work out alright… until the field providers get busy with other things. Sure, the PCR ends up where it needs to be, but all the lost time adds up-and it’s expensive. If you want to bypass the delay, ePCR is your answer. Electronic patient care records combine with today’s advancements in data security to give the EMS billing department, the ambulance managers, and all of those involved in the QA/QI process access to patient care records at any time, on almost any type of electronic device.

The EMS industry has a knack for using acronyms! We love to have an alphabet soup set of letters represent something important. The problem with that is, not all of the acronyms are common within the medical industry. MLS is not a standardized acronym for Multi-Level Stretcher although that comes together kind of nicely. ePCRs, purposefully only permit standardized medical acronyms which, while it can be frustrating to the MAF, multiple acronym fan, creates a much better medical document that can be used by other healthcare providers along the healthcare continuum as they treat the patient.

What is your EMS age? Sometimes, gauging your EMS age can be as simple as recalling the model number of your first cardiac monitor. Or, these days, it could be gauged by how you keep track of or store your EMS data.