When it comes to staffing an in-house EMS billing function, hiring skilled employees is only half the battle. It’s equally critical to onboard new billers effectively, empowering them to get complete and accurate bills out fast so you can maximize reimbursement and cash flow.

Your EMS agency is in the business of serving patients. But without a smooth, accurate, and timely billing process, you won’t have the cash flow to sustain an effective operation. That makes your billing process just as mission critical as any other process in your organization.

Software that streamlines your dispatch, PCR, and billing functions is critical to running a successful EMS agency. But unless those solutions integrate with each other, you won’t get the full benefit of their functionality. And you won’t be able to maximize their ability to increase efficiency, optimize reimbursement, improve cash flow, and drive higher profitability. Whether you choose EMS dispatch, ePCR, and billing software from the same vendor or you work with multiple providers, it’s essential to integrate these solutions to achieve a seamless, efficient operation. No matter the size or complexity of your EMS agency, a fully integrated approach will pay dividends that greatly improve your bottom line.

As a leading provider of EMS Billing Software and EMS Billing Services, AIM has built up a wealth of knowledge on how to optimize the billing process to reduce denials and maximize reimbursement. Our internal billers do exactly that for the many organizations that choose AIM for outsourced EMS billing services. AIM also works with other billing services and providers' in-house billing staff to understand best practice workflows that enhance their EMS billing software functionality. Here are six techniques found effective in improving EMS billing and increasing reimbursements.

In a dynamic EMS landscape, the challenges are as varied and vast as the communities your agency serves. To succeed today, your agency must navigate a complex healthcare environment, balancing the immediate needs of patients against operational constraints, technology changes, and regulatory requirements. By applying strategic approaches to overcome these obstacles, you can position your EMS agency to grow and thrive.

When you buy software for your business, you’re sure to have questions or need help with the product at some point, no matter how intuitive the system is. Unfortunately, the quality of the software vendor’s support might not meet your expectations. In one survey, more than half of customers reported they feel “stressed” and “exhausted” after dealing with a company’s customer service organization.

Whether you need a professional biller or just billing software, AIM makes it easy. Chatbots, emails and other automated methods of customer interaction are a great way for businesses to control costs and keep their operations efficient – until you’re on the other end of the communication. Then you might come to appreciate the value of being able to pick up the phone and talk to a live human being.

The right EMS software can improve your operations and financial health in measurable ways: Increasing reimbursements, reducing claim denials, enhancing patient care, saving time for field crews, and improving cash flow. But to realize those benefits, you need to transition to your new EMS software effectively. Getting the right start with your EMS dispatch, ePCR, or billing software sets up your team to leverage all the value of the solution’s functionality. AIM has over three decades of experience helping leading EMS agencies transition to our software seamlessly, so we know what it takes to achieve a smooth implementation.

Many of us make a Christmas wish list this time of year…even EMS billers! Whether they’ve been naughty or nice, they’re hoping for new software features that make their work faster, easier, and more accurate. When we asked EMS billers what they most want this year, the answer was clear: Better functionality for bill posting. If this must-have item tops your wish list, you’ll appreciate that AIM has made several useful additions to the posting functionality in our EMS Billing Software.

The right billing and dispatch software can make or break your EMS agency. Either it sets you up to work efficiently and keeps cash flowing through the business smoothly—or it doesn’t. And you certainly can’t afford the latter. So when it’s time to upgrade to an EMS software solution that delivers more value for your business, how do you know what to look for? In our experience working with hundreds of EMS operations across the country, these are the top 5 criteria when choosing an EMS solution.