Fighting and pleading with facilities to get the proper documentation so that you can transport a patient under medical necessity is an age old problem.
EMS agencies that handle ambulance dispatch and non-emergency transports often find themselves stuck in the middle, with a facility on one side, Medicare on the other, and the poor patient waiting in the wings.
Many facilities don't want to take responsibility or accountability for their part, and Medicare is finally starting the recognize the struggles EMS has with getting facilities to cooperate.
Palmetto recently published an educational tool designed to help SNFs understand their role in proper documentation of repetitive transports, and the importance of working together with EMS to document appropriate patient care.
Even if Palmetto is not your Medicare contractor, these are CMS roles that apply to all Medicare Beneficiaries and could act as a helpful guide in getting some of your facilities to cooperate.
To learn how the AIM Online EMS Software and Services suite of Ambulance Dispatch, ePCR, and Billing Software, plus EMS Billing Services can help improve your EMS workflow, call 1-800-726-4690.
